8:00 am - 9:00 am - Registration and
Continental Breakfast
9:00 am-10:00 am
IT Business Service Delivery: How to Achieve
Peak Network Efficiency through Effective
Capacity Planning & Monitoring
James Messer, Director of Technical Marketing,
Network General
This session will provide enterprises with
strategies and tactics for resolving enterprise
networking problems by maintaining peak
efficiency through capacity planning and
monitoring of the network from a service
delivery perspective. The speaker will discuss
the ongoing challenges for any IT organization
and the alignment of technology with the overall
goals and objectives of the organization.
The topics include:
-
Leveraging changes in technology to improve
IT
-
New technology brings new challenges
-
The Alignment Challenge: Bring IT closer to
the organization
-
Deploying new applications
-
The importance of monitoring and managing
applications
-
Effective and efficient application
troubleshooting
-
Delivering IT Service Assurance
-
Making the most of network telemetry
10:00 am - 10:30 am - Refreshment Break
10:30 am-11:30 am
‘What do They Mean by Everything is Slow?’ –
How to Make Sense of the User Experience &
Resolve the Issues They are Facing
Steve Tindall, Sr. Network Analyst,
Cardinal Health - Discussion Lead
As a Networking professional how do you plan for
user reaction? What do your users mean when they
say ‘Everything is Slow’. How do you react and
what should you be doing?
In this session, attendees will be provided with
a framework and specific tactics to help resolve
problems that users face.
Questions that this framework will help
networking professionals answer include:
-
What does ‘slow’ mean?
-
How can you measure 'slowness' and can you get a
historical perspective?
-
What has your users’ expectation been set
to? Did you set it too low? Too high?
-
Is it an issue with bandwidth, latency, or
just an application that isn’t written very
well?
-
How will I as a networking professional do a
better job of identifying the problem and
responding to my users more quickly?
11:30 am - 12:30 pm
How to Implement Dynamic Configuration
Management: A Key Framework for Network
Optimization and Operations
Kyle Bowerman, Sr. System Engineer, IT
Department, US Cellular
For the last three years Kyle Bowerman, Sr.
System Engineer in the IT Organization at US
Cellular has been building and modifying a
modular agent based Configuration Management
DataBase (CMDB) utilization open source
software.
The first step in effective Network Management
is knowing what you have. With a constantly
evolving infrastructure, manually entered data
quickly becomes out of sync with the real world.
By leveraging intelligence inherent in network
elements and element management systems, a
dynamic CMDB can be created. This system tracks
both assets, and the relationship between them.
This session will cover valuable lessons learned
in over three years of building a custom CMDB.
-
Integration aspects with Fault and
Performance management systems as well
as trouble ticketing systems.
-
Hub and spoke API architecture
-
Identify resolving discrepancies between
systems with overlapping data
-
High and Low level design considerations
and open source resource.
-
Mining data from across EMS and NMS
platforms
-
Presenting system data in a single
ubiquitous interface
12:30 pm - 1:30 pm - Luncheon
1:30 pm-2:30 pm
Service Management Strategies for
Innovative IT Organizations
Mike Walter, Global Solutions Product
Consultant, Compuware Corporation
We all face challenges on a daily basis
and often managing them is a game of
skill. A recent study by Forrester
Research found that running a corporate
IT infrastructure certainly brings its
fair share of challenges to the table.
The top five areas identified, in order
of priority, are:
Consistent end-to-end application and
service performance guarantees
Unplanned infrastructure changes
resulting in incidents and downtime
Unanticipated infrastructure effects
from consolidation and new application
projects
Misconfiguration of network objects
Wide Area Network performance
In this session attendees will learn
strategies and techniques to handle the
following:
-
Application Triage to quickly
pinpoint the cause of poorly
performing applications
-
Application Service Assurance to
help ensure the success of new
application roll-outs
-
Best Practices Training on
methodologies for resolving
application performance
problems.
2:30 pm - 3:00 pm Refreshment Break
3:00 pm-4:00 pm
A Practical Approach to Enforcing
Compliance, Security & DR Practices
Across the Network
Sherrie Woodring, President & CEO,
Emprisa Network
The IT network is the heart of
most organizations where even
minor changes can cause network
downtime or unplanned service
disruptions. Understanding the
impact of change on the network
infrastructure is critical to
improving end-user service
delivery and lowering IT costs.
Organizations are increasingly
looking to next-generation
Network Change and Configuration
Management (NCCM) solutions to
formalize change processes,
enforce IT best practices (e.g.,
security, disaster recovery,
compliance), and reduce IT
costs. Learn how NCCM solutions
can benefit your entire IT
organization and what to look
for when it comes time to
evaluation these solutions. This
session will explore how to:
-
Use configuration data for
disaster recovery testing
-
Audit & enforce compliance
to configuration standards
for improved security &
availability
-
Reduce costs in
demonstrating continual
compliance with SOX, PCI,
HIPAA, FISMA, SAS70, etc.
-
Improve
OS management to reduce the
risk of security
vulnerabilities
-
Leverage event-to-change
data for proactive incident
management
-
Provide ITIL and CMDB
frameworks for network
change, configuration, and
release mgmt
-
Reduce costs for
implementing new projects
and security updates
4:00pm-5:00pm
Addressing the Dynamic Needs of the Network: What Crucial Questions
Should You Be Asking Your Vendors?
Troy Tate, IT Manager, CTS Corporation
Now that you have an understanding of IT Service
Delivery, Dynamic Configuration Management,
Tracking Viruses and Managing Future Virus
Prevention, what questions are you going to be
asking your vendors and what will you be
demanding of them?’
In this session, you will learn how to take your
RFP for your network operations and make it
fully reflect the needs of your business,
network security issues, SLAs, and future
deliveries.
In this session, Troy Tate, IT Manager at CTS
Corporation will demonstrate how he taken these
items and incorporated them into an effective
RFP that helped his organization overcome many
of the hurdles you face on a daily basis.
In this session attendees will be provided with:
·
a framework that will help them get better
answers from their vendors as it relates to the
challenges discussed above.
·
pitfalls to avoid when working with networking
vendors
·
what trade-offs can or should be made from a
technical perspective when evaluating vendor
solutions.
What You Will Learn
In this one day conference enterprise IT
practitioners will learn the following:
·
‘What
do They Mean by Everything is Slow?’ –
How to Make Sense of the User Experience
& Resolve the Issues They are Facing
·
How to Detect and Track Viruses Before
they Impact the Network
·
IT Business Service Delivery: How to
Achieve Peak Network Efficiency through
Effective Capacity Planning &
Monitoring
·
Network and application analysis –
Strategies for identifying risk levels
for all changes and a more in-depth
analysis for higher risk changes
·
How to effectively determine your needs,
define a process, define capacity areas,
define capacity variables, and interpret
the data
·
How to Implement Dynamic Configuration
Management: A Key Framework for Network
Optimization and Operations
·
Tactics for quickly resolving
Availability Performance challenges and
Problem Management
·
How to make sure network management and
configuration processes are compliant
·
Addressing the Dynamic Needs of the
Network: What Crucial Questions Should
You Be Asking Your Vendors?
·
How to Disaster-Proof Your Network
Operations
Each attendee will receive a certificate
awarding 7 CPE credits for CISSP continuing
education,
in addition to 0.7 CEUs and 7 PDUs.
CISSP is a registered certification mark of
(ISC)², Inc.
Conference price: $179 per person.
Exhibits
As is always the case at CAMP IT Conferences events, the talks
will not include product presentations. During the
continental breakfast, coffee breaks, and the
luncheon break you will have the opportunity to
informally meet representatives from the
following sponsoring companies, who have
solutions in the area of the conference.
